What to Publish on Your Public Community Association Website

On the endless list of board duties, maintaining your community website is probably very low - if it's even there. 

Yet, an eye-catching, engaging website can be one of the most important tools in a board's arsenal. It's an easy and accessible way for you to stay in contact with residents and keep them updated on projects and community business. And when done right, it can attract prospective buyers. 

It is important to know that for the most part, state laws and regulations govern how community associations operate. Thus, you should find out what your state’s HOA laws are regarding community association website. 

Here are some ideas on what to publish on your public community association website:

• Welcome Text: Welcome text help give first-time visitors and potential buyers a sense of warmth and hospitality. You can make it short or long, its really up to you.

• Contact information: You can publish the name, address and phone number of the manager or appropriate staff member. Include emergency numbers and office hours as well.

• Forms: Allow visitors to submit electronic forms as this will cut down on management processes.

• Events: Publish a community calendar where residents can view upcoming events.

• CC&Rs: You can post documents that prospective purchasers would want to review such as the Declaration [CC&Rs], Bylaws, Rule & Regulations and Architectural Guidelines.

• Pictures: Add pictures of your building, lobby, amenities, parking and even events. You can also add pictures of board members, property managers and security guards. Just remember to get their permission before publishing the pictures.

• Reports: Keep owners informed and aware of the association’s actions, such as a repair project.

• Meeting minutes: You can publish meeting minutes or recaps as this keeps the community up to date and removes any mystery about the board’s actions.

• Rule reminders: Rules can be highlighted and explained in a separate page on your website.

• Map: Adding a map is a simple way to help visitors navigate your community association.

Watch Our On-Demand Webinar

An eye-catching, engaging website can be one of the most important tools in a board's arsenal. It's an easy and accessible way for you to stay in contact with residents and keep them updated on projects and community business. And when done right, it can attract prospective buyers. 

Watch our webinar titled Best Practices for Your Community Association Website and learn about:

• What information to present on your community asociation homepage.

• What value-added pages to add to your community association website.

• How to structure information on your community association website.