--- title: "A New Era of Property Management: +Manager, Violation Tracking & +AI" description: +Manager is live on iOS and Android, Violation Tracking is here, and every Plus+ module is now in every plan. See what's new in property management for 2026. image: https://blog.conciergeplus.com/hubfs/plus-manager-violation-tracking-ai-social.jpg --- [Skip to content](https://blog.conciergeplus.com/a-new-era-of-property-management-manager-violation-tracking-ai#main-content) [![full color](https://blog.conciergeplus.com/hs-fs/hubfs/full%20color.png?width=250&height=41&name=full%20color.png)Homepage](https://blog.conciergeplus.com/www.conciergeplus.com) - [Blog](https://blog.conciergeplus.com) - [Book a Demo](https://ding.conciergeplus.com/book-a-demo) - [Content Hub](https://ding.conciergeplus.com/content-library) [Return to Home](https://blog.conciergeplus.com/conciergeplus.com) - [Blog](https://blog.conciergeplus.com) - [Book a Demo](https://ding.conciergeplus.com/book-a-demo) - [Content Hub](https://ding.conciergeplus.com/content-library) [Return to Home](https://blog.conciergeplus.com/conciergeplus.com) ![](https://blog.conciergeplus.com/hs-fs/hubfs/plus-manager-violation-tracking-ai-social.jpg?width=1920&height=1080&name=plus-manager-violation-tracking-ai-social.jpg) Property Management Technology Product News # A New Era of Property Management: +Manager, Violation Tracking & +AI ![Concierge Plus](https://blog.conciergeplus.com/hs-fs/hubfs/3D%20-%20CP%20Ryan%202.png?width=48&height=48&name=3D%20-%20CP%20Ryan%202.png) Concierge Plus October 1, 2026 A New Era of Property Management: +Manager, Violation Tracking & +AI 22:34 **It's 4:45 on a Friday.** A resident wants the party room for Saturday night. A courier just dropped 30 boxes at the front desk. Someone reported a car in the fire lane, again. And you're on the 14th floor, looking up at a ceiling stain in unit 1408. Not long ago, every one of those things waited until you got back to a desk; now they don't. Between July and October 2026, Concierge Plus shipped updates that change how property management actually gets done: a mobile app built for property managers, a complete violation-tracking workflow, an AI assistant that works inside the platform, and a new pricing model that puts every Plus+ module in every plan. This is what a new era of property management looks like. Here's everything in it. **The short version: what's new in Concierge Plus (July to October 2026)** - **+Manager is live.** The Concierge Plus mobile app for property managers and staff is on iOS and Android, and it's included with every Plus+ community. - **Violation Tracking is here.** Log, notice, approve, escalate, and resolve rule violations in one workflow, with board approvals and resident responses built in. - **+AI works where you work.** Ask in plain language to find a resident, draft an announcement, or handle front-desk tasks, with a help agent inside every module. - **Every module, every plan.** Tiered pricing is gone. Every Plus+ module is now included. - **Smaller upgrades, big difference.** A faster Daily Overview, staff-only unit and resident notes, and violations created straight from incident reports and amenity bookings. ## Why this feels like a new era for property management For years, property management software has asked managers to adapt to it. Sit at a desk to approve a booking. Move up a tier to get the module you need. Copy details from an incident report into a separate system. Dig through old emails to prove a resident received a warning. Plus+ is moving the other way. The platform now follows you onto the property, keeps enforcement on the record, takes the repetitive clicks off your plate, and stops rationing features by plan. Same Concierge Plus your team already knows. A very different day. ## What is +Manager? The property manager app built for life away from the desk **+Manager is the Concierge Plus mobile app for property managers, concierge, and building staff.** It runs on iPhone and Android phones and supported tablets, uses the same login as the Plus+ web portal, and is included with every Plus+ community. Search for **Manager+ by Concierge Plus** in the App Store or Google Play. Your day doesn't happen at a desk. Requests pile up while you're on another floor. Approvals wait until you get back to a computer. Issues come up after the office closes. +Manager puts the work in your pocket, so the community keeps moving while you do. ### What you can do from your phone - **Approve on the spot.** Approve or decline amenity bookings, new resident accounts, discussion threads, entry instructions, and pending violations in a tap. - **Handle service requests.** Review requests with photos, reply to residents, and update the status without opening a laptop. - **Scan a package. Done.** Point your camera at the label, confirm the match to the right resident and unit, add a storage location, and the resident is notified by email, SMS, or phone based on their preferences. - **Scan license plates** straight from your phone. - **File incident reports** while the details are fresh, right where it happened. - **Assign work.** Give a teammate a task with a due date and priority, and get notified the moment the status changes. - **See the whole story of a unit.** Pull up the unit timeline, staff notes, move-ins, move-outs, and previous violations from the front desk or at the door. - **Start a violation from the unit profile** and send it through your escalation stages with merge-field notices, all from your phone. - **Switch buildings with a tap.** Move between the communities you're assigned to, with no separate logins and no lost context. ### Your Daily Overview, now in your pocket The Daily Overview is your command center: pending approvals, today's visitor log, keys checked out, and unit vacancies in one view, with a live count badge in the navigation. You start the day knowing exactly what needs you, wherever you are. **1** app for every building in your portfolio **0** separate logins to switch communities **11** task categories surfaced in one Daily Overview [See what +Manager can do](https://conciergeplus.com/product-suite/plus-manager/), or [watch the +Manager launch webinar replay](https://zoom.us/rec/share/RBGPqj_i951ELnjBsdy9OLYBPs2ziFwkp6n7Xa5Cy36Q2HN_QH2IYlu6yH21LHD0.njSsomTYIvXJ9xSx). ## What does Violation Tracking do? HOA and condo violation management, from notice to resolution **Violation Tracking is the Plus+ module for logging rule violations against units and residents and moving them through your community's own escalation stages, from courtesy notice to formal warning to fines.** Each stage sends a notice from your template, any stage can require board or committee approval, residents can formally respond, and every step lands in an exportable audit history. Enforcement is where trust in a community gets tested. When a resident says "nobody told me," or a board asks why one unit got a warning and another got a fine, the answer has to be on the record. Violation Tracking puts it there. ### How violation tracking works in Plus+ 1. **Log it.** Start from the Violations module, a unit profile, an Incident Report, or an approved Amenity Booking after it ends. Pick the type and stage. Plus+ counts the unit's prior violations of the same type and suggests the next stage. Every violation starts as a draft, so nothing reaches a resident by accident. 2. **Review the notice.** Plus+ builds the notice from that stage's template and fills in merge fields like resident name, unit number, rule reference, fine amount, due date, and hearing date. Conditional blocks drop out when a field is empty, so a courtesy notice never shows a blank fine line. 3. **Get approval when it matters.** Any stage can require sign-off from a board or committee group, using an any-one or majority threshold. Approvers vote right on the violation. A rejection requires a reason, and the manager can revise and resubmit. 4. **Issue it.** Every resident named on the violation receives the notice by email and in-app. Need a paper copy for the door? Print it as a letter with your community logo. 5. **Hear the other side.** Residents can submit a written response with attachments, which marks the violation Contested and alerts the manager. The manager upholds or dismisses it, and a dismissal waives any fine automatically. 6. **Resolve and report.** Mark fines paid or waived, close the matter, and pull a Violations report filtered by date, unit, type, status, or fine status. Export it to CSV for your next board meeting. Out of the box, Plus+ includes a five-stage ladder (Courtesy Notice, Formal Warning, Fine Level 1, Fine Level 2, Escalated) and seven violation types: noise, parking, pet, garbage, amenity misuse, common area, and other. Every type and stage is configurable, and each type can carry its own rule reference (like "Rule 4.2, Noise and Nuisance") that flows straight into your notices. The workflow matches your bylaws, CC&Rs, or declaration, not the other way around. ### The details boards and managers asked for - **Fair escalation.** Escalation history resets when a matter is resolved or after 12 months with no new offense, and dismissed violations drop out of the count. An old, closed issue won't push a new one up the ladder. - **A record that can't drift.** Sent notices are stored exactly as sent. A follow-up creates a new notice version instead of overwriting the original. - **Clean outcomes.** Delete drafts created in error. Resolve, dismiss, archive, or restore issued violations, with every change logged by who made it and when. - **Privacy by design.** Residents see only their own violations, and only once a notice is issued. Drafts, approvals, internal notes, and the activity log stay with your team. - **Ready for Ontario.** For Ontario communities, fine-related stages and fields are hidden automatically to better align the workflow with provincial restrictions. (The [Condominium Authority of Ontario](https://www.condoauthorityontario.ca/before-you-buy-or-rent-a-condo/how-condos-work/governing-documents/rules/) has a helpful primer on how condo rules work in the province.) ### The old way vs. the Plus+ way | The old way | With Plus+ Violation Tracking | | --- | --- | | Notices typed from scratch in a word processor | Notices generated from your templates with 18 merge fields | | Board approvals chased by email | Approvals routed to your board or committee inside Plus+ | | "Wait, is this their second noise complaint or their third?" | Prior offenses counted automatically, with the next stage suggested | | Resident disputes buried in someone's inbox | Responses, attachments, and decisions on the violation record | | Details re-typed from an incident report | Violations created from the report, with details and photos carried over | | Rebuilding history the night before a hearing | An exportable report of every notice, status, and fine | ## How does +AI help property managers? **+AI is the Concierge Plus assistant for property managers and staff. Ask in plain language, and +AI finds the record, drafts the message, or gets the task done, without clicking through module after module.** It's available now on desktop and supported in +Manager. Think about the requests that eat your day in small bites. "Who lives in 1204?" "Send a reminder about Thursday's water shutoff." "Issue a visitor parking pass for unit 507." Each one is a few screens and a few minutes. With +AI, each one is a sentence. ### What +AI can help with - **People and units:** look up residents, staff, and contacts, find who lives in a unit, and manage user accounts and groups. - **Communications:** create and send announcements, and draft notices and community updates. - **Operations:** service requests and maintenance, front-desk deliveries, visitor parking passes, entry instructions, and keys and fobs. - **Community:** polls and surveys, the events calendar and RSVPs, and amenity bookings for residents. - **Records and compliance:** pet registrations, incident reports, and building violations. - **Resources:** search the media library and get how-to answers about Concierge Plus. ### Help that lives inside every module Stuck on a setting? Select the help icon in any module to ask a how-to question or troubleshoot an issue without leaving the page. Because the Support Center Agent knows which module you're in, the answers fit what you're actually doing. If you need a person, it connects you with the Concierge Plus support team and helps create and categorize the ticket for you. On the resident side, Ryan, the Concierge Plus resident assistant, answers routine questions around the clock for communities that turn it on. +AI is available as an add-on, and trials may be available. Contact your Customer Success team to get access, or [see what +AI can do](https://conciergeplus.com/product-suite/plus-ai/). ## Every Plus+ module, in every plan Here's the change that might matter most: tiered pricing is gone. **Every Plus+ module is now included in every plan.** A community no longer has to choose between amenity booking and visitor parking, or wait for the next budget cycle to try key management. Package tracking, amenity bookings, service requests, visitor parking, announcements, incident reports, Violation Tracking, and the rest of the [Plus+ property management platform](https://conciergeplus.com/plus-property-management-software/) are yours to turn on. Each community still toggles modules on or off to fit how it runs, and +Manager comes with every Plus+ community. Optional add-ons, like +AI and a branded resident app published under your own name in the App Store and Google Play, are there for communities that want them. **Every Module. All Yours. Live walkthrough on October 29, 2026 at 2 PM ET.** Join Juliette Hunter, our Key Accounts Manager, for a live tour of Plus+. You'll see what's included and available to your community, practical ways to make everyday tasks easier, and how to start using modules you haven't tried yet. Bring your questions for the live Q&A. [**Save your spot →**](https://zoom.us/webinar/register/5817908653953/WN_5cKC9_PFQwO6Ukoei-4sQw) ## Smaller updates that make every shift smoother ### A faster, more accurate Daily Overview The Daily Overview now pulls task data from one central source instead of gathering it module by module. It loads faster, and the task list and notification badge stay in sync everywhere in Concierge Plus. Contested violations, service requests, and unit vacancies are now trackable task types, so you see the full picture of what needs attention. ### Unit and resident notes Add staff-only notes directly to a unit or an individual occupant from the Unit Profile. Authorized team members can add, edit, pin, or remove notes without leaving the page, and each occupant card shows a note count so nobody misses important context. Notes are never visible to residents. When the night shift takes over, the context comes with them. ### Violations from incident reports and amenity bookings Create a violation directly from an Incident Report and the description, date, time, unit, and supporting photos carry over. Start one from an approved Amenity Booking after it ends, and the unit, amenity, booking period, and the resident's booking notes come along. Review, trim what isn't relevant, and save as a draft. The records stay linked, so you can jump between the original report or booking and the violation. ### Incident report history you can count on Archiving an older incident report form and replacing it with a new one no longer affects existing reports. Your historical records stay exactly where they belong. Want the full feature-by-feature detail? Read the [August 2026 release notes](https://blog.conciergeplus.com/new-features-august-2026). ## What the new Plus+ means for your team - **Property managers:** run approvals, requests, and violations from anywhere, and hand the lookups and first drafts to +AI. - **Board members:** approve notices before they go out, see enforcement on the record, and walk into meetings with an exportable report. (More on that in our guide to [improving HOA board transparency](https://blog.conciergeplus.com/strategies-to-improve-hoa-board-transparency-and-resident-trust).) - **Front desk and concierge:** scan packages, log incidents, and hand off shifts with notes the next person can actually find. - **Residents:** faster answers, clear notices, a fair way to respond, and a package alert as soon as a delivery is logged. - **Property management companies:** one app for every building, one login, consistent violation workflows across the portfolio, and every module in every community's plan. See how teams [scale property management operations efficiently](https://blog.conciergeplus.com/scale-property-management-operations-efficiently). ## How to get started with the latest Plus+ release 1. **Download +Manager.** Search for Manager+ by Concierge Plus in the App Store or Google Play, then sign in with your Plus+ login. 2. **Turn on Violation Tracking.** Enable Violations under Site Administration \> Modules, then set your types, stages, templates, and approvers under Site Administration \> Violations. 3. **Ask about +AI.** Your Customer Success team can set up access and let you know whether a trial is available. 4. **See it live.** Join the [October 29 walkthrough](https://zoom.us/webinar/register/5817908653953/WN_5cKC9_PFQwO6Ukoei-4sQw), or watch the [+Manager launch replay](https://zoom.us/rec/share/RBGPqj_i951ELnjBsdy9OLYBPs2ziFwkp6n7Xa5Cy36Q2HN_QH2IYlu6yH21LHD0.njSsomTYIvXJ9xSx) on your own time. 5. **Meet us in New Orleans.** We'll be at Vantaca Vision 2026, November 2 to 5. Try +Manager in person and see Violation Tracking up close. [Book a meeting](https://ding.conciergeplus.com/connect-at-vantaca-vision). New to Concierge Plus? [Book a demo](https://ding.conciergeplus.com/book-a-demo) and bring your toughest workflow. It's a working session, not a slideshow. ## Frequently asked questions ### What's new in Concierge Plus in 2026? Between July and October 2026, Concierge Plus launched +Manager (a mobile app for property managers on iOS and Android), Violation Tracking, +AI for property managers, a Support Center Agent inside every module, staff-only unit and resident notes, a faster Daily Overview, and a pricing change that includes every Plus+ module in every plan. ### What is +Manager? +Manager is the Concierge Plus mobile app for property managers, concierge, and building staff. From your phone, you can approve bookings and requests, scan packages and license plates, file incident reports, manage violations, assign tasks, and switch between buildings, using the same login as the Plus+ web portal. ### Is +Manager available on iPhone and Android? Yes. +Manager runs on iOS and Android phones and supported tablets. Search for Manager+ by Concierge Plus in the App Store or Google Play. ### Does +Manager cost extra? No. +Manager is included with every Plus+ community. ### What is the best way to track HOA and condo violations? Use one system that keeps the entire process on a single record: configurable violation types and escalation stages, notices generated from your own templates, board approval before a notice goes out, a way for residents to respond, and an exportable audit history. Concierge Plus Violation Tracking covers each of these in one workflow, on the web and in +Manager. ### Can a board approve a violation notice before it's sent? Yes. Any stage can require approval from a board or committee group, with an any-one or majority threshold. Nothing reaches the resident until the notice is approved and issued. ### Can residents respond to a violation? Yes. When the setting is on (it is by default), residents can submit a written response with attachments. The violation is marked Contested, and the manager upholds or dismisses it. A dismissal waives any fine automatically. ### What can +AI do for property managers? +AI finds residents, units, and contacts; drafts announcements and notices; and helps with service requests, deliveries, visitor parking passes, entry instructions, keys and fobs, polls, events, amenity bookings, incident reports, and violations. It also answers how-to questions about Concierge Plus. +AI is available as an add-on. ### Which Plus+ modules are included in my plan? All of them. Every Plus+ module is now included in every plan, and each community can turn modules on or off to fit how it operates. +AI and a branded resident app are optional add-ons. ### Who uses Concierge Plus? Property management companies, property managers, board members, front desk teams, and residents at HOAs, condominiums, co-ops, and multifamily communities across North America. ## The Plus+ side of property management Plus+ started as a better way to run a building. With +Manager, Violation Tracking, and +AI, it's becoming the way your whole team runs every building: from anywhere, on the record, with every module at hand. That's life on the Plus+ side. *Designed to make your life easier.* [**Book a demo →**](https://ding.conciergeplus.com/book-a-demo) **Keep reading** - [New Features: August 2026](https://blog.conciergeplus.com/new-features-august-2026) - [Tracking Real-Time Metrics to Improve Property Manager Efficiency](https://blog.conciergeplus.com/real-time-metrics-property-manager-efficiency) - [The Most Requested Resident App Features for 2026 Communities](https://blog.conciergeplus.com/most-requested-resident-app-features-2026) ## Share this post [mailto:https%3A%2F%2Fblog.conciergeplus.com%2Fa-new-era-of-property-management-manager-violation-tracking-ai](mailto:https%3A%2F%2Fblog.conciergeplus.com%2Fa-new-era-of-property-management-manager-violation-tracking-ai) ## Keep reading ### [![](https://d37oebn0w9ir6a.cloudfront.net/account_61876/centralized-system_a8ac023425892d9dfbdc8ebb9c1fb0a2.jpg) Launch a Centralized HOA Communication Strategy](https://blog.conciergeplus.com/launch-centralized-hoa-communication-strategy) ### [![](https://blog.conciergeplus.com/hs-fs/hubfs/3D%20CP%20App%20of%20the%20Future.png?width=1672&height=941&name=3D%20CP%20App%20of%20the%20Future.png) Top Resident App Features Communities Want in 2026](https://blog.conciergeplus.com/most-requested-resident-app-features-2026) [![CP-Logo-No-Sub-Text.png](https://blog.conciergeplus.com/hs-fs/hubfs/white%20color.png?width=350&height=120&name=white%20color.png "CP-Logo-No-Sub-Text.png")](http://www.conciergeplus.com) - [The Concierge Plus Blog](https://blog.conciergeplus.com/blog) --- ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Between July and October 2026, Concierge Plus launched +Manager (a mobile app for property managers on iOS and Android), Violation Tracking, +AI for property managers, a Support Center Agent inside every module, staff-only unit and resident notes, a faster Daily Overview, and a pricing change that includes every Plus+ module in every plan." }, "name" : "What's new in Concierge Plus in 2026?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "+Manager is the Concierge Plus mobile app for property managers, concierge, and building staff. From your phone, you can approve bookings and requests, scan packages and license plates, file incident reports, manage violations, assign tasks, and switch between buildings, using the same login as the Plus+ web portal." }, "name" : "What is +Manager?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. +Manager runs on iOS and Android phones and supported tablets. Search for Manager+ by Concierge Plus in the App Store or Google Play." }, "name" : "Is +Manager available on iPhone and Android?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "No. +Manager is included with every Plus+ community." }, "name" : "Does +Manager cost extra?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Use one system that keeps the entire process on a single record: configurable violation types and escalation stages, notices generated from your own templates, board approval before a notice goes out, a way for residents to respond, and an exportable audit history. Concierge Plus Violation Tracking covers each of these in one workflow, on the web and in +Manager." }, "name" : "What is the best way to track HOA and condo violations?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. 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It also answers how-to questions about Concierge Plus. +AI is available as an add-on." }, "name" : "What can +AI do for property managers?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "All of them. Every Plus+ module is now included in every plan, and each community can turn modules on or off to fit how it operates. +AI and a branded resident app are optional add-ons." }, "name" : "Which Plus+ modules are included in my plan?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Property management companies, property managers, board members, front desk teams, and residents at HOAs, condominiums, co-ops, and multifamily communities across North America." }, "name" : "Who uses Concierge Plus?" } ] } ```